
We believe in satisfying and delighting our customers. The product which we sell, we believe that is the best customer can get at the price. Mzento continues to work towards protecting our customers’ interests & strive hard to satisfy your needs with our friendly customer services.
Our replacement policy is made keeping our
valuable customers in mind and hence we have easy transparent procedure for it.
However, we wish that you do not need to use the policy as far as possible but
we do understand that under unforeseen conditions it is necessary to
replace the product. To ensure this, we have designed hassle-free and
streamlined process to replace products, whenever applicable.
Procedure:
· For a replacement, customer needs to raise query through customer
care mail ID [email protected], once our customer care executive approves
the query, they will assist you with warehouse address and replacement procedure.
· If a customer wants to replace the product, in any case, they
need to send the product by their own courier service to our warehouse and only
after approval from our customer care executive. Mzento will not bear the
courier charges.
· As soon as we receive the product in our warehouse, we will proceed for replacement and will send you the new product. It may take up to 5 to 7 working days.
· We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
· Order will be eligible for replacement only if there is a any defect found in the delivered product.
PRODUCT REPLACEMENT IS ACCEPTED UNDER FOLLOWING CONDITIONS:
PRODUCT REPLACEMENT IS NOT ACCEPTED UNDER FOLLOWING
CONDITIONS:
·
Product is Washed/ Damaged/ Worn by customer
·
Part of delivered full product is missing
·
Products which were sold as combos/sets, are not
eligible for return/replacement as individual items
·
If, according to your opinion you don't like the
product, this reason is not acceptable
· Replacements will be made basis availability of that product on the website
·
In case of damaged from your side, this product is
non-replaceable
· Bank refund is not available in any condition. product can be replaced only when we
receive the product back at our warehouse.
· We shall not refund the shipping charges paid by you while
purchasing the item.
· We shall not refund the customs duties or taxes, if applicable,
or paid by you at time of receiving the goods.
· For alterations, you can send the product back to us for which
the shipping charges will be borne by the customer.
· We will not process a refund/replacement in case you do not like the product
due to any reason. Our customers are hereby notified that we do not accept any
cancellations.
· No return shall be accepted for the items sold in clearance
sale or during any promotional offers.
· Replacements are valid only when the products returned are intact
with original brand tags, packaging & are unused without any damage.
· We do not accept direct returns to our warehouse without prior
intimation. Customer needs to get in touch with our Customer Service Team
before sending the product to our warehouse.
· If customers return the product without any prior information to
our customer support then the parcel will not be accepted back.
· A person who ordered from our website www.mzento.com, is agreed
to our all the terms & conditions mentioned as above. One who does not
agree with them, should not proceed to order anything from our website
www.mzento.com
· All the legal cases will be the treated in only Surat
jurisdiction court.
Embellishment
Related Issues:
Apparel
consisting of embellishments like beads and sequences usually has the tendency
to come off. Even with perfect handling, care and packaging this cannot be
completely avoided. During physical transit, some of them may come loose, hence
if you see such situations arise when you unpack or wear your attire, do not
worry as it is a common issue.
Cancellation
Policy:
Cancellations
will be considered only if the request is made within 24 hours of placing an
order. However, the cancellation request will not be entertained if the orders
have been shipped or communicated to the vendors/merchants and they have
initiated the process of shipping them. No cancellations are entertained for
those products that are obtained on special occasions like Pongal, Diwali, and
Valentine’s Day etc. These are limited occasion offers and therefore cancellations
are not possible. Mzento.com does not accept cancellation requests for items
that are under Imported Category.
Mzento.com does
not accept cancellation requests for the items which are undergoing any kind of
Stitching or Customization or Tailoring.
If you have any
question about our replacement policies, we’ll do our best to answer them. Please
contact us at [email protected] for more information about returns &
cancellations.